Apple is finally offering to fix the dreaded ‘touch disease’ issue blighting many users’ iPhone 6 Plus handsets. The issue causes the phone screens to gradually become unresponsive and a flickering grey bar to appear across the top.
When it was first reported several months ago, Apple appeared to be unequipped to offer repairs, but will now fix the issue – for a fee.
‘Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device,’ said Apple in a post outlining the new service.
‘If your iPhone 6 Plus is exhibiting the symptoms noted above, is in working order, and the screen is not cracked or broken, Apple will repair your device for a service price of $149 [£146.44 in the UK]’.
The service will be available to iPhone 6 Plus owners worldwide, however Apple said that it may limit the service to the country where the device was purchased. The repair scheme covers all affected iPhone 6 Plus handsets for five years after their first retail sale.
The problem was first highlighted by gadget site iFixit. The problem is said to be caused by two microchips in the iPhone that control touch responsiveness. If these are damaged or become disconnected, then the phone will no longer respond to touch.
Touch Disease appears to manifest after around two years, at which point the solder that links the chips to the phone’s logic board appear to be weakened.
Some users found that they could temporarily fix the issue by pressing on the phone, as this reconnects the chip to the circuit board – however, a long-term solution was not offered until now.