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IT Service & Support


Keeping your computer systems running at optimal performance

We have built our company on excellent computer service and support. With our wealth of knowledge and skills, it is our mission to help you get the most benefit from your technology investments, now and in the future. When critical systems go down, we can get you going again.

Whether you need a regular service agreement or occasional emergency computer support, we can tailor a service and support solution to suit your requirements.

Best of all, The Computer Guy works with you at the level you need. If you are a computer novice that needs help with everything, or a seasoned PC veteran who just doesn’t have the time to deal with computer issues yourself, we will tailor our home and office computer services to meet your needs.

Our services include:

ON-DEMAND TELEPHONE SUPPORT

When minor issues come up that can be solved over the telephone, we have technicians available to talk you through the solution.

ON-SITE SUPPORT

We offer telephone and on-site support of desktop and server operating systems as well as support for a wide range of hardware.

We aim to provide you with the highest possible level of customer service. When you call us we assign you with an experienced technician who can provide you with an ‘end-to-end’ resolution to your problem. Our technician will assess your service requirement, before recommending a course of action. If it is necessary to buy new parts or software then the technician will install these and ensure that you have a working system again.

We keep track of your support history to maintain the continuity of care that you expect and trust.

SERVICE CONTRACTS

We can offer your company a fixed-period support and service contract to keep your business’ computer systems and network at peak performance.

The fixed-period service contract includes regular scheduled maintenance for specified systems and equipment at an agreed service level and cost for a fixed period, usually 12 months, depending on your requirements.

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