The Computer Guys’ normal working hours are Monday to Friday, from 9:00 am to 6:00 pm, public holidays excluded.
Services may be provided out of working hours in instances where The Computer Guy has assessed the support request as urgent.
These may include a Saturday or a Sunday or a Public Holiday to the absolute latest working time of 8:00 pm.
At the sole discretion of The Computer Guy, an overtime fee will be charged for these additional working hours.
Week-nights and Saturdays will be charged at one and a half times the standard hourly rate, exclusive of travelling charges.
Sundays and Public Holidays will be charged at double the standard hourly rate, exclusive of travelling charges.
CANCELLATION OF APPOINTMENT
The Computer Guy must be notified of an appointment cancellation by no later than 2 hours prior to the appointment time.
The Computer Guy reserves the right to charge a cancellation fee to any customer should cancellation occur less than two hours prior to the appointment.
Should The Computer Guy offer a solution that the customer does not wish to implement, the customer will be charged for the time spent on-site up to this point.
Should The Computer Guy be prevented from resolving the support issue because the customer does not posses the appropriate software disks, drivers or product serial numbers, the customer will be charged for the time spent up to that point.
If The Computer Guy diagnoses a fault with a customer’s Internet Service Provider, even when the ISP denies any fault, the customer will be charged the appropriate rates for the time spent on-site.
The customer shall pay to The Computer Guy an initial amount not less than the minimum rate on arrival at the appointment, prior to the commencement of any work.
This initial payment is to be made in cash banknotes.
Should the customer have existing credit facilities with The Computer Guy, this initial amount may be waived at the discretion of The Computer Guy.
The Computer Guy will endeavor to diagnose and or remedy the issue(s) described by the customer. If the support issue(s) have not been remedied at the end of the first hour of attendance, The Computer Guy will discuss with the customer the options available.
The customer may request The Computer Guy to continue working to resolve the issue(s), or make a further appointment to resolve the issue(s).
The customer may terminate the appointment at any time.
On termination of the appointment, the customer shall pay to The Computer Guy any outstanding amounts incurred in respect of the time spent on site, whether or not the issue(s) were resolved.
Payment is to be made in cash banknotes in valid South African currency or by Electronic Funds Transfer [EFT], provided that The Computer Guy is provided with a hard copy of the successful Electronic Funds Transfer before leaving the customer premises.
Regrettably, credit card or cheque payments are not accepted.
In the event of a default or non-payment, The Computer Guy will charge interest at the rate of 2 percent per day. Interest will be charged from the date of the invoice up to and including the date payment is made in full.
The customers agrees that it is liable for all legal fees, collection costs and any other costs incurred by The Computer Guy in the collection of any outstanding amounts due to The Computer Guy.